PARKING & ACCESSIBILITY
Polaris Fashion Place offers accessibility for guests needing additional assistance at all parking lots, entrances and restrooms. Please call security at 614-840-9725 if you need assistance or to request a wheelchair.
Wheelchairs are complimentary and must be signed out. Please call security at 614-840-9725 to request your wheelchair, which can be picked up at the Main Entrance.
Save time by using our $12 valet parking services, located at the Main Entrance. Available Friday-Saturday during mall hours. Ask about their new text ahead service! Guests with a handicap tag are offered complimentary services.
baby changing stations
For your convenience, baby changing stations can be found in all of our restrooms. Restrooms are located on the upper level near the Food Hall and lower level near Saks Fifth Avenue.
For your convenience, you’ll find family restrooms located on the upper level near the Food Hall.
Let your little one enjoy a ride on a helicopter, car or spaceship located on the lower level in front of Macy's. Additional fees apply.
nursing mothers lounge
For your convenience, we offer private nursing lounges located in the women's restrooms on the Upper Level near the Food Hall and on the Lower Level near Saks Fifth Avenue.
children's play area
Take a break from shopping and let your little one enjoy some fun in the zoo-themed Play Area located on the Lower Level near Saks Fifth Avenue and FieldhouseUSA. Open to all children 48 inches and under. The Play Area is open 11AM-7PM.
Push your little one around with ease in one of our strollers. They are $9 (cash or credit) and you will receive $1 back for returning. They are located at the Grand Entrance near Molly Woo's and at the Lifestyle Entrance next to H&M.
Spend some time outside in The Yard. Play outdoor games, enjoy a snack in the sunshine and visit our stores and restaurants in our outdoor lifestyle area.
safety & security
First aid assistance is available by contacting Security. In the event of an emergency, please contact 911 and Polaris Fashion Place Security at 614-840-9725.
lost & found
If you misplace an item, please call Security at 614-840-9725.
Polaris Fashion Place Security is here to ensure a safe and enjoyable experience. If you need to contact Security at any time during mall hours, please call 614-840-9725. In the event of an emergency, please contact 911 and Polaris Fashion Place Security. Outside of mall hours contact Security at 614-992-6375.
Our property offers accessibility for guests needing additional assistance at all entrances, restrooms and in all parking lots. Please call security at 614-840-9725 if you need additional assistance.
ATMs are located on the lower level near JCPenney, on the lower level near Macy's and on the upper level near the Food Hall.
Purchase a gift that needs wrapping? Have it beautifully wrapped at Von Maur Customer Service located near the back of the store on the Upper Level. Additional fees apply.
Grab a quick drink from one of the Coke vending machines located throughout the property. Machines are located near the Macy's and JCPenney escalators, near the Food Hall restrooms and the Lifestyle entrance next to H & M on the Lower Level.
Stay connected on-the-go by using our complimentary wifi services.
Take a break from shopping and enjoy a snack or grab a meal in the Food Hall located on the upper level in front of Dick's Sporting Goods.