Von Maur

Customer Service Associate

Jobs Description

A Customer Service Associate answers customers' credit account and billing questions. 

Areas of Responsibility

Primary job responsibilities of a Customer Service Associate include the following:

  • Answer customers' account and billing questions, and when possible, make immediate changes to the customer's account.
  • Maintain charge and charge return slip files.
  • Distribute mail for the credit office.
  • Follow up on customers' unresolved questions and explain what steps were taken to resolve the problems, either over the telephone or in writing.
  • Debit or credit customers' accounts when charges and/or returns must be added to or removed from the customer's account.




Education / Experience Requirements

Must be able to work a schedule that consists of day, night and weekend shifts.

How to Apply

In Store: 2nd Floor Customer Service

Online: vonmaur.com