Pottery Barn Kids

Pottery Barn Kids Design Specialist

Jobs Description

Provide customers with a unique shopping experience by offering excellent customer service. Meet or exceed personal sales goals, utilizing effective selling techniques and design expertise during in-store and in-home consultations.

Areas of Responsibility

  • Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
  • Perform productive in-home consultations including the ability to accurately measure and assess the client’s living space.
  • Engage the clients in a professional and personable way that demonstrates your personal passion for the product
  • Maintain a professional appearance that represents the Pottery Barn brand.
  • Create and present design plans based on client’s needs, style, preferences and living space.
  • Follow through on product arrivals and set up with each client to ensure a seamless experience.
  • Demonstrate excellent clienteling skills including following up with clients regarding promotions, new product arrivals, etc.
  • Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
  • Utilizing exemplary world class service standards, assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.

Education / Experience Requirements

  • Must be available to work a minimum of three regularly scheduled shifts, one regularly scheduled shift during the weekend per week
  • Associates much be available for annual inventory and the entire holiday season
  • Ability to operate POS system
  • 1-2 years retails sales experience
  • 1-2 years customer service experience
  • Proven ability to prioritize and handle multiple tasks simultaneously
  • Ability to be on feet and mobile for an extended period of time
  • Ability to lift and mobilize medium to large items up to 75 lbs while utilizing appropriate equipment and safety techniques.

How to Apply

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