Pottery Barn Kids Design Specialist
Provide customers with a unique shopping experience by offering excellent customer service. Meet or exceed personal sales goals, utilizing effective selling techniques and design expertise during in-store and in-home consultations.
Areas of Responsibility
- Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
- Perform productive in-home consultations including the ability to accurately measure and assess the client’s living space.
- Engage the clients in a professional and personable way that demonstrates your personal passion for the product
- Maintain a professional appearance that represents the Pottery Barn brand.
- Create and present design plans based on client’s needs, style, preferences and living space.
- Follow through on product arrivals and set up with each client to ensure a seamless experience.
- Demonstrate excellent clienteling skills including following up with clients regarding promotions, new product arrivals, etc.
- Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
- Utilizing exemplary world class service standards, assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
- Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
Education / Experience Requirements
- Must be available to work a minimum of three regularly scheduled shifts, one regularly scheduled shift during the weekend per week
- Associates much be available for annual inventory and the entire holiday season
- Ability to operate POS system
- 1-2 years retails sales experience
- 1-2 years customer service experience
- Proven ability to prioritize and handle multiple tasks simultaneously
- Ability to be on feet and mobile for an extended period of time
- Ability to lift and mobilize medium to large items up to 75 lbs while utilizing appropriate equipment and safety techniques.
How to Apply
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