JCPenney

Operations Supervisor

Jobs Description

KEY RESPONSIBILITIES FOR THIS ROLE:

  • Customer Service & Sales

     

    • Greets and assists customers in finding products and partners with other team members when additional help is needed

     

    • Models for and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently

     

    • Supports the Manager on Duty program

     

    • Directs customer service activities throughout the store

     

    • Resolves customer issues and concerns in a professional manner

Areas of Responsibility

  • General Operations

     

    • Responsible for the completion of Cash Office completion, including CASHMAN, as per company guidelines

     

    • Manages all equipment, facility repairs and maintenance

     

  • Team Development

     

    • Responsible for the completion of Operations associate training and policy compliance

       

    • Consistently provides ongoing feedback and coaching with associates

       

    • Maintains notes/ observations of each associate's strengths and opportunities

       

    • Takes action on performance and policy issues within the team

       

  • Performance Standards

     

    • Supports company shrink and safety initiatives

Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, pro fi t, producti vit y, and attendance

COMPETENCIES NEEDED TO PERFORM EFFECTTVU VIN THIS ROLE:

Education / Experience Requirements

  • Thinks Critically- Develops sound conclusions based on analysis of data and deep understanding of the business/ customer; understands complex issues and makes sound decisions based on wisdom and experience; anticipates implications of decisions; finds solutions with minimal guidance

     

  • Manages Executron -Organizes, plans and manages projects/processes "iJith simplicity and efficiency; partners with key stakeholders to align interests and remo e roadblocks; consistently achieves successful outcomes within important deadlines

     

  • Drives Performance- Establishes challenging standards; inspires and holds self and others accountable to achieve results; provides feedback; gives visibility and recognition to others for mastering tasks and successful contributions

     

  • Strategic Vision"* - Sets a purpose and outlines a future path for the organization; provides clear expectations and shares rationale behind decisions that are made; identifies strategies and objectives

 

How to Apply