Omni Channel Associate
Contributes to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies.
Areas of Responsibility
Customer Service & Sales:
- Greets & Assists customers in finding products and delivers outstanding customer service.
- Demonstrates WORTH behaviors consistently.
- Partners with other team members when additional support is needed.
- Actively listens to customer issues in a calm and agreeable manner to resolve problems.
- Actively promotes company products and services.
- Monitors the Enterprise Fulfillment application, picks merchandise orders and acknowledges completion.
- Accurately packs orders in accordance with packing requirements. Completes all Ship from Store and Buy Online Pick Up in Store activities in a timely manner.
- Partners with Merchandise Associates/Assistants to replenish store and/or takes personal products from inventory.