JCPenney

Omni Channel Associate

Jobs Description

Contributes to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies.

Areas of Responsibility

Customer Service & Sales:

  • Greets & Assists customers in finding products and delivers outstanding customer service.
  • Demonstrates WORTH behaviors consistently.
  • Partners with other team members when additional support is needed.
  • Actively listens to customer issues in a calm and agreeable manner to resolve problems.
  • Actively promotes company products and services.

Enterprise Fulfillment

  • Monitors the Enterprise Fulfillment application, picks merchandise orders and acknowledges completion.
  • Accurately packs orders in accordance with packing requirements. Completes all Ship from Store and Buy Online Pick Up in Store activities in a timely manner.

General Operations

  • Partners with Merchandise Associates/Assistants to replenish store and/or takes personal products from inventory.