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Customer Service Desk Associate

Jobs Description

A Customer Service Associate answers customers' credit account and billing questions. Primary job responsibilities of a Customer Service Associate include the following:

Answer customers' account and billing questions, and when possible, make immediate changes to the customer's account.

Maintain charge and charge return slip files.

Distribute mail for the credit office.

Follow up on customers' unresolved questions and explain what steps were taken to resolve the problems, either over the telephone or in writing.

Debit or credit customers' accounts when charges and/or returns must be added to or removed from the customer's account.

Must be able to work a schedule that consists of day, night and weekend shifts.

How to Apply

In Store: 2nd Floor Customer Service