Coach Polaris - Senior Sales associate

Jobs Description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Selling and Service

·         Understands organizational objectives and makes decisions that align with the Company priorities and values

·         Creates personal sales and clienteling strategies in partnership with the management team

·         Meets customer needs through solution-oriented and forward thinking

·         Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

·         Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

·         Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style

·         Demonstrates Coach’s Selling and Service expectations at all times

·         Influences customers’ purchase decisions by balancing patience and assertiveness

·         Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

·         Flexes personal selling techniques to contribute to overall store financial results

·         Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

·         Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs

·         Works with multiple customers simultaneously and breaks away as appropriate

·         Follows up with customers consistently and genuinely to influence/close the sale

·         Develops product knowledge skills and remains aware of current collections

·         Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

·         Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

·         Sensitive to customers’ needs and tailors approach by reading cues

·         Builds lasting and loyal relationships with customers

·         Ensures all daily tasks are completed without negatively impacting service or Coach standards

Areas of Responsibility

Workplace and Environment

·         Creates enthusiasm and positivity for a shared vision and mission

·         Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors

·         Demonstrates confidence when working with customers

·         Takes initiative; has a high-level of ownership and accountability for individual results

·         Welcomes feedback and adapts behaviors as appropriate

·         Represents Coach as a brand ambassador at all times

·         Is adaptable and flexible to change

·         Maintains a calm and professional demeanor at all times

·         Creates short and long-term strategies to achieve personal metrics and performance goals

·         Utilizes Company tools to keep self-informed

·         Handles and offers solutions to customer issues appropriately and involves a manager when necessary

·         Promotes and endorses a team selling environment

Education / Experience Requirements


·         Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

·         Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures

·         Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals

·         Replenishes inventory on sales floor as needed

·         Processes shipments as needed

Additional Requirements

1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).