JOB DESCRIPTION PART-TIME - A Brand Representative inspires others through a charismatic and sophisticated presence in the store; they act as a role model to customers and associates alike. They are relatable, credible, stylish and confident while providing outstanding customer service. A Brand Representative possess an individualized style that allows them to share expertise and relate to customers. They engage customers in a genuine way to drive sales and provide an exciting, fast and easy store experience. FULL-TIME - They are able to perform part time functions in addition to executing necessary operational/leadership functions in the event that the manager is not present. ENTRY REQUIREMENTS o EDUCATION - Part-Time: No Education required. Full-Time: High School Diploma / G.E.D. equivalent required.
RETAIL EXPERIENCE - Part-Time: No specialty retail experience required. Full-Time: No specialty retail experience required. One year customer service experience preferred.
SUPERVISOR / MANAGERIAL EXPERIENCE - No supervisory / managerial experience required.
WORK SCHEDULE REQUIREMENTS
PART-TIME - Typically required to work 2-3 shifts per week, each shift being about 4-5 hours.
FULL-TIME - Typically required to work more than 32 hours per week, depending on the time of year and needs of the business. Brand Representatives may be required to work most Saturdays and/or Sundays, as well as the weeks of peak holiday seasons. Hours and days expected to work may differ based on business, local laws and employment contracts, if any.
Areas of Responsibility
TASKS CUSTOMER EXPERIENCE Interacts with and assists customers to ensure they have an outstanding store experience. Anticipates customer needs, reads body language and picks up on cues to help customer. Keeps up-to-date on merchandise choices and uses suggestive selling/ outfitting skills to share this knowledge with customers. Delivers an in-store experience focused on the customer, ensuring a fast, easy and exciting shopping experience.
STORE PRESENTATION AND SALES FLOOR Maintains and updates visual and presentation standards throughout the store by completing store recovery and form changes. Fills and steams merchandise according to USR report and visual guidelines. Cleans, organizes and maintains store. Audits for size availability, fills store efficiently and quickly, and ensures assigned zones are standardized and merchandise is steamed and stacked neatly for ease of shopping. Completes store recovery. Ensures that each fitting room is clean and free from damage.
ASSET PROTECTION AND SHRINK Follows all company safety and security policies. Follows all fitting room procedures. Monitors shrink by being aware of signs of theft, communicating customer service recovery statements, and assisting asset protection in the event of theft
Education / Experience Requirements
COMMUNICATION Develops good working relationships with others. Keeps manager informed of customer merchandise (e.g., placement, availability, customer fit) and business flow (e.g., long lines at cash wrap or fitting rooms) issues. Communicates with others in a timely and appropriate manner. Respects and values the diversity of others.
POLICIES & PROCEDURES Follows company procedures, including Handbook Policies, as well as all managerial instructions and assignments. Adheres to the dress code guidelines in personal appearance (e.g. grooming, proper dress). Follows standard procedures for opening and closing the store. Arrives, clocks in, and clocks out promptly for shift. Operates cash register and all point of sale (POS) devices.
TRAINING AND DEVELOPMENT Participates as an active team member in accomplishing team goals. Participates in training meetings to ensure company standards at met (e.g. Five Minute Meetings). Seeks out, listens to, and uses feedback to improve job performance. STORE OPERATIONS (FULL-TIME ONLY) Performs all register functions and cash-related procedures. Supervises sales floor as needed to ensure the customer experience meets company standards, including minimizing lines and ensuring appropriate associate coverage of sales floor.
How to Apply
Please visit careers.abercrombie.com for more details.