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Assistant Manager

Jobs Description

PRIMARY FUNCTION: Driving incremental sales and ensuring profitability through the effective management of in-store
order fulfillment via Omni channels. Support management team in achieving goals by providing World-Class service. Serve
as a role model for building relationships with guests. Maintain presence through store supervision to ensure appropriate
staff coverage in all areas of the store.

Areas of Responsibility

Essential duties & responsibilities include but not limited to the following:
 Leads customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold
management, Home Delivery, Installation). Ensures method used meets customer’s needs while maintaining
profitability and superior organizational standards.
 Coach/manage individual productivity and performance related to fulfillment, processing and stockroom standards.
 Analyze reporting/CCUI to improve service, margin and profitability.
 Oversees/coaches back of house productivity in:
o fulfillment
o processing
o packing
o stock standards
 Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables,
carts and or baker’s racks as needed.
 Ensures effective stockroom organization and supplies to maximize efficiency, safety and productivity to support
salesfloor replenishment and Omni fulfillment.
 Performs regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines
to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs).
 Oversees store repairs and maintenance
 Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety
meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates
have completed ladder safety training.
 Lead sustainability and recycling efforts and collaborates locally to reduce waste and manage gift in kind programs.
 Partner with GM to ensure effective utilization of payroll and workload planning.
 Partner with GM to assess, recognize and motivate talent.
 Training and development responsibilities
o Receiving/shipping
o RTV/MOS/Damage Process
o Safety
 Attract, motivate, coach & develop talent to maximize their potential
 Provide exceptional customer service in the store to achieve world-class service standards
 Assume additional management responsibilities in the absence of Associate or General Manager
 Perform projects & assignments as directed by the Associate or General Manager
 Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our
People-First Philosophy
 Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use
& management of client information reporting system
 Accountable to core competencies: operates with strategic agility, drives innovation & change, provides influential
leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer

Education / Experience Requirements

SKILLS/KNOWLEDGE:
 2-3 years of previous retail sales experience or management experience in a customer service related field. Omni channel fulfillment experience a plus.

 Excellent communication, organization & leadership skills

 Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
 Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
 Ability to independently lead self & others to achieve results

PHYSICAL REQUIREMENTS:
 Must be able to be mobile on the sales floor for extended periods of time
 Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety
techniques. Must be able to manage items greater than 75 lbs. while using team lifting and storing techniques
 Employment/promotion to this role will be contingent on successful completion of a background check
 Full time associates are expected to have open availability to meet the needs of the business. Casual associates must
be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday)
and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday
season (November – January)
*Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days
(Friday and Saturday, Friday and Sunday or Saturday and Sunday). If preferred, an associate can also choose to have
all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday)
EDUCATION: College degree preferred or equivalent job experience.

 

WSI has an accommodation process in place and provides reasonable accommodations upon request for applicants with
disabilities in accordance with applicable legislation.

How to Apply

See retailer for more details.