JCPenney

Appliance Supervisor

Jobs Description

Appliance Supervisors are responsible for driving sales and profit by creating an outstanding customer experience through a combination of in–depth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.

Areas of Responsibility

  • Accountable for consistently prospecting, providing customer service, achieving sales and service objectives to-drive profitable sales growth.
  • Proactively interact with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products or services.
  • Informs customers of key product attributes to build interest in the merchandise/brand and to build clientele.
  • Actively listens to customer requests and issues to find solutions and deliver a positive customer experience that results in a sale.
  • Ensure products are displayed according to core standards.
  • Partners with other associates to replenish department and/or takes personal action to replenish products/displays from stock room.
  • Responsible for training, coaching and developing associates on the company’s core standards to ensure customers receive exceptional service.
  • Education / Experience Requirements

    • High school diploma or equivalent
    • 2 Years Appliance Sales Experience
    • Experience with computers and web-based systems
    • 3 + yrs. of customer service experience in a fast-paced retail environment
    • Experienced in training and coaching others on selling techniques

    How to Apply

    Apply Online at Jobs.JCP.com